PROVEN RESULT
ClusterZap clients have reactivated up to 52% of dormant databases.
What Churn Really Costs
- Acquiring a new customer costs 5-7x more than retaining an existing one
- A 5% improvement in retention rate increases profits by 25-95% (Bain & Company)
- Most churn decisions are made 30-60 days before a customer actually leaves
- By the time a customer cancels, the relationship has been drifting for months
- Without engagement scoring, you cannot see which customers are at risk until it is too late
- Generic re-engagement campaigns sent too late rarely reverse a churn decision
From Reactive to Proactive - Retention at Scale
Real-Time Engagement Scoring
ClusterZap scores every contact's engagement health across all channels in real time. Declining scores are the earliest signal of churn risk — visible weeks before the customer shows intent to leave.
Churn Risk Segmentation
Automatically identify your highest-risk segments — high-LTV customers with declining engagement, lapsing subscribers, inactive app users — and prioritise intervention.
Automated Intervention Campaigns
When engagement drops below a defined threshold, ClusterZap triggers a personalised multi-channel re-engagement campaign — without waiting for manual intervention.
Proactive CSM Alerts
For high-value accounts, ClusterZap alerts your customer success or account management team the moment a risk signal fires — enabling personal outreach before automation alone.
Win-Back Sequences
For contacts who have already churned or lapsed, ClusterZap's win-back sequences are proven to reactivate up to 52% of dormant customers with the right offer, message, and timing.
Loyalty and Value Reinforcement
Proactive campaigns reminding customers of the value they have received — usage milestones, savings achieved, outcomes realised — reduce churn consideration before it starts.
Exit Intent Intervention
For digital products and subscriptions, ClusterZap can detect cancellation intent signals (cancellation page visit, plan downgrade page) and trigger an immediate intervention message.
Post-Churn Recovery
Even after a customer has left, ClusterZap maintains a structured win-back programme - with timed touchpoints at 30, 60, and 90 days, personalised to the reason for leaving.
Retention Metrics ClusterZap Clients Achieve
Dormant Contact Reactivation
Up to 52% of dormant contacts re-engaged through structured win-back sequences
Monthly Churn Rate
15-25% reduction in monthly churn for SaaS and subscription clients
12-Month Retention Rate
15-25% improvement with loyalty, engagement, and proactive intervention programmes
Early Warning Lead Time
At-risk contacts identified 30-60 days before expected churn for timely intervention
Revenue Saved from At-Risk Accounts
High-value accounts retained through proactive CSM alerts and targeted campaigns
Revenue Saved from At-Risk Accounts
Up to 20% additional monthly revenue from reactivated dormant and churned contacts
Brands Winning the Retention Battle with ClusterZap
Client Name 1
Churn Prevention and At-Risk Automation
Client Name 2
Dormant Database Win-Back Programme
Client Name 3
Renewal and Retention Automation
Our Customers Speak for Us
